Golden Spur Presented to Olga Pastukhova with Bank of the West

Branch Manager Wows Visitors with Exceptional Customer Service

The Jackson Hole Chamber of Commerce Membership Committee is pleased to announce that the Golden Spur was presented to Olga Pastukhova, Bank of the West Branch Manager, at Business Over Breakfast on Thursday, January 9. Olga was nominated by visitors, Johnny and Martha, who found themselves virtually stranded after their credit card was compromised.

Olga will receive a prize package of gifts from supporters of exceptional customer service in Jackson Hole – Judge Roy Bean’s Old Time Photos, the Homewood Suites by Hilton or Lexington Inn & Suites, Jackson Bootlegger, and the Silver Dollar Bar & Grill. The Jackson Hole Chamber of Commerce thanks our sponsors.

Johnny and Martha were concluding their third visit to Jackson Hole from Alabama when they were alerted that their credit card was being illegally used in Florida and had to be cancelled immediately. It was the only card they had to cover expenses as they reached the end of their trip. When they found Bank of the West and Olga Pastukhova, Martha said, “We realized she was not going to stop working for us until we had the results needed to ensure that we made it back home. When you are as far away from home as we were and having the sense of urgency because our time frame was closing in you feel pretty vulnerable. Olga gave us the assurance she would get results, and she did.”

Martha concluded, “She was our light and calm in the middle of the storm. We were able to get funds and made it back to Alabama on our scheduled flight. Bank of the West and Jackson Hole are very blessed to have an individual as customer focused with a caring heart as Olga.”

For more information or to make a nomination for the Golden Spur, please contact Andy Heffron, Membership Manager, andy@jacksonholechamber.com or 307.201.2301.

About the Golden Spur: Jackson Hole is one of the top vacation destinations in the United States and our community thrives on the business that is brought to the valley throughout the year. The Jackson Hole Chamber of Commerce Membership Committee created the Golden Spur to recognize exceptional Jackson Hole area employees and to increase awareness of the importance of great customer service. Businesses that have a reputation for great service may increase their profits by developing loyal customers out of locals and tourists.  Please visit www.jacksonholechamber.com/initiatives/golden_spur.php.