Jackson Hole Chamber of Commerce Welcomes Summer Interns

May 27, 2015 - The Jackson Hole Chamber of Commerce has been pleased to welcome summer interns, Samantha Emmert and JJ Gill.

Samantha Emmert began working with the Chamber this week. Hailing from Logan, Utah, Samantha will graduate from Utah State University with a degree in Public Relations in the fall. She loves spending time outdoors and her favorite activities include skiing, paddle boarding, and scenic and wildlife photography. She has worked in Jackson the past four summers and wanted to intern at the Chamber this summer to better understand local businesses, gain experience, and to also build connections with the people of Jackson in hopes of moving here after graduation.

JJ Gill concluded his work with the Chamber in May after completing his senior project for the Jackson Community School, which focused on the protection and necessity of local business in a small community. He used his internship to gain perspective by getting an inside look at how the Jackson Hole Chamber of Commerce supports local business. JJ was raised in Jackson, Wyoming as a fifth generation member of a cattle ranching family. This fall, he plans to attend the University of Kentucky to study business finance.

The Chamber is pleased to provide unparalleled opportunities for high school and college students looking to immerse themselves in the business world. Internships are geared to the intern’s skills and interests. The Chamber works to make internships more valuable for the student by working with member organizations that can offer a complementary program of work.

For more information, please visit http://www.jacksonholechamber.com/initiatives/internships.php or contact Casey Stout, IOM, Executive Assistant, casey@jacksonholechamber.com or 307.201.2303.

High Altitude Performance Training

The Jackson Hole Chamber of Commerce invites members to start the summer season with success! High Altitude Performance Training, a U.S. Chamber of Commerce IOM certified program, will be held in four sessions to accommodate scheduling and to focus content. Sessions will be held on Wednesday, June 10 and Wednesday, June 17 at the Ranch Inn Conference Room, 45 E Pearl Avenue. Registration is $20 for Chamber members or $30 for future members.

How Important is Customer Service?

Did you know that 57% of customers would pay more for a product or service if they were only guaranteed better customer service? Did you also know that excellent customer service has been defined as every transaction being just one step above mediocre? Sounds pretty simple, right?  

As an employer, do you place customer service as an accountability to every position’s job description? If not, then how does your staff know that you expect it? Very few businesses have a customer service department. Each and every individual in your organization is, in reality, his or her own customer service department.

Front desk clerks, night auditors, retail sales clerks, janitors, river guides, tour guides, restaurant workers, managers, supervisors, and office staff are involved in customer service. If the position doesn’t directly serve the customer, it serves one that is. Everyone, and I do mean everyone, in your organization affects customer service.

Customer Satisfaction is Aiming too Low

There is a big difference between a satisfied customer and a loyal customer. Satisfaction is a rating; loyalty is an emotion. Tools from these IOM Certified Staff & Manager Performance Training Sessions will help you create loyal customers.

Program Details

In order to accommodate different shift structures, there will be two opportunities for managers and two opportunities for employees to take advantage of High Altitude Performance Training.

·       Wednesday, June 10 from 9:00-11:30am: Management Performance Training (Click here.)

·       Wednesday, June 10 from 1:00-3:30pm: Employee Performance Training (Click here.)

·       Wednesday, June 17 from 9:00-11:30am: Employee Performance Training (Click here.)

·       Wednesday, June 17 from 1:00-3:30pm: Management Performance Training (Click here.)

Invest in your people and the returns will have you taking full accountability of your customers’ experiences. 

About IOM

Institute for Organization Management is the professional development program of the U.S. Chamber of Commerce Foundation. It is the premier nonprofit professional development program for association and chamber professionals, fostering individual growth through interactive learning and networking opportunities. These performance training sessions will be conducted by Rick Howe, an IOM graduate and a member of the Board of Regents.

For more information, please contact Rick Howe, IOM, Director of Visitor Services, rick@jacksonholechamber.com or 307.201.2294.

34th Annual Old West Days

Jackson Hole, Wyoming is proud to host the 34th Annual Old West Days Celebration, May 22-25, 2015. Jackson Hole has long been referred to as "The Last of the Old West" and, with the area's rich history, it's no wonder Old West Days is a favorite among visitors and locals alike. For more photos, please visit Pinterest! Visitors from all over the country come to delight in the live music, theatrical entertainment, arts and crafts, delicious food, rodeo events, and much more.  If you would like more information, please visit http://www.jacksonholechamber.com/old_west_days/ or contact the Jackson Hole Chamber of Commerce, info@jacksonholechamber.com or 307.733.3316.

Calling Volunteers! There are a variety of opportunities to get involved all weekend! Volunteering is a great way to join the fun while supporting a community event. Would you like to answer questions at the information booth, sell mugs at the Old West Brew Fest, or work behind the scenes to set up Town Square? Please contact Renee Leone, Events Coordinator, events@jacksonholechamber.com or call the Chamber at 307.733.3316.