High Altitude Performance Training

The Jackson Hole Chamber of Commerce invites members to start the summer season with success! High Altitude Performance Training, a U.S. Chamber of Commerce IOM certified program, will be held in four sessions to accommodate scheduling and to focus content. Sessions will be held on Wednesday, June 10 and Wednesday, June 17 at the Ranch Inn Conference Room, 45 E Pearl Avenue. Registration is $20 for Chamber members or $30 for future members.

How Important is Customer Service?

Did you know that 57% of customers would pay more for a product or service if they were only guaranteed better customer service? Did you also know that excellent customer service has been defined as every transaction being just one step above mediocre? Sounds pretty simple, right?  

As an employer, do you place customer service as an accountability to every position’s job description? If not, then how does your staff know that you expect it? Very few businesses have a customer service department. Each and every individual in your organization is, in reality, his or her own customer service department.

Front desk clerks, night auditors, retail sales clerks, janitors, river guides, tour guides, restaurant workers, managers, supervisors, and office staff are involved in customer service. If the position doesn’t directly serve the customer, it serves one that is. Everyone, and I do mean everyone, in your organization affects customer service.

Customer Satisfaction is Aiming too Low

There is a big difference between a satisfied customer and a loyal customer. Satisfaction is a rating; loyalty is an emotion. Tools from these IOM Certified Staff & Manager Performance Training Sessions will help you create loyal customers.

Program Details

In order to accommodate different shift structures, there will be two opportunities for managers and two opportunities for employees to take advantage of High Altitude Performance Training.

·       Wednesday, June 10 from 9:00-11:30am: Management Performance Training (Click here.)

·       Wednesday, June 10 from 1:00-3:30pm: Employee Performance Training (Click here.)

·       Wednesday, June 17 from 9:00-11:30am: Employee Performance Training (Click here.)

·       Wednesday, June 17 from 1:00-3:30pm: Management Performance Training (Click here.)

Invest in your people and the returns will have you taking full accountability of your customers’ experiences. 

About IOM

Institute for Organization Management is the professional development program of the U.S. Chamber of Commerce Foundation. It is the premier nonprofit professional development program for association and chamber professionals, fostering individual growth through interactive learning and networking opportunities. These performance training sessions will be conducted by Rick Howe, an IOM graduate and a member of the Board of Regents.

For more information, please contact Rick Howe, IOM, Director of Visitor Services, rick@jacksonholechamber.com or 307.201.2294.